Thank you for choosing Amora Arts and Jewels! Your satisfaction is very important to us. While we hope you love your purchase, we understand that sometimes issues may arise. Our Returns & Refunds Policy is designed to be fair, transparent, and supportive.

 

🌸 Guidance Before You Order

• For clarity on size or quality, please take a moment to review the product description carefully.

• If you’d like to see the exact colour, our team will be happy to share real‑time photos or videos via WhatsApp at 9962432802.

• You can also explore our Instagram reels and stories, where we regularly post natural, unedited visuals to help you choose with confidence.

 

We warmly encourage you to reach out with any questions—our team is always delighted to assist you.

 

🛍️ Our Quality Promise

• Order Confirmation – Once your order is placed, your Order ID and invoice will be sent to your registered email.

• Careful Quality Check & Dispatch – Every piece is thoroughly inspected before packing, with back ropes or chains attached where applicable.

 

🔄 Returns

• Please request approval within 2 days of receiving your item(s).

• An unboxing video (without cuts or pauses) is mandatory for damaged items.

• Items must be returned in their original, unused condition, with all tags and packaging intact.

• Returns cannot be accepted for reasons such as colour differences, quality concerns, or personal expectations.

 

💰 Refunds

• If a replacement is not available, we will issue a full refund for the product price (excluding original shipping costs).

• Refunds will be processed to your original payment method (or as otherwise communicated).

• You will receive your refund within 5 business days after we receive and inspect the returned item.

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🔄 Exchanges

• Exchanges may be approved (subject to availability).

• Customers are responsible for returning the delivered item(s).

• Shipping costs will be deducted from the exchanged item, and additional shipping charges may apply.

 

📦 How to Initiate a Return or Exchange

1. Contact us on WhatsApp at 9962432802 to request a Return Authorization (RMA).

2. Once approved, securely pack your item(s) and include a copy of the RMA slip.

3. Ship your return to:

 

AMORA COLLECTIONS:

No. 17, Sivagami Nagar, Gowrivakkam, Chennai - 600073,📞 +91 99362432805

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📌 Important Notes

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service.

• We cannot be held responsible for lost or stolen return packages.

• Refunds or exchanges may be denied if items do not meet the above conditions.

 

📞 Contact Us

If you have any questions, please reach out to us at: +91 9962432805